You Cannot Outsource ITSM Success By Valerie Arraj -
Published November 6, 2008 ITSM Watch columnist Valerie Arraj of Compliance Process Partners provides the five vital steps to successfully using consulting in your ITSM program. [more ITIL]
On Demand Data and the CMDB By Rob England -
Published October 31, 2008
Are we overdoing our CMDB reporting requirements, asks ITSM Watch columnist Rob England? [more ITIL]
The Perils of the CMDB By George Spafford -
Published October 22, 2008
Don’t start your ITIL journey with the CMDB just because you bought the software, warns ITSM Watch columnist George Spafford of Pepperweed Consulting. [more ITIL]
Finding the Right Service Desk Software By Cathy Parmly-Basnett -
Published October 10, 2008 ITSM Watch guest columnists Eric Nelson and Cathy Parmly-Basnett of Forsythe lay out what to look for in your next service desk package upgrade. [more ITIL]
Understanding Effective Change Management By George Spafford -
Published October 3, 2008
Effective change management becomes even more critical in a down economy, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
[more ITIL]
ITIL V3 Intermediate Level Syllabi Published By ITSM Watch Staff -
Published September 26, 2008
The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. [more ITIL]
ITSM Tool Adoption: Pass or Fail? By Hank Marquis -
Published September 18, 2008
Many ITSM tool implementation projects fail to deliver, writes ITSM Watch columnist Hank Marquis. [more ITIL]
Tripping Out On Small-Business ITIL By Rob England -
Published September 3, 2008
Making large-organization best practices fit in small to medium enterprises takes us into an alternate world where nothing is quite the same. [more ITIL]
ITIL Ain’t Folksy Anymore By Rob England -
Published August 28, 2008
ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, writes ITSM Watch columnist Rob England, a.k.a. the IT Skeptic. [more ITIL]
How Software Vendors Lie About ITIL Support By Rob England -
Published August 15, 2008
It may not be a bold-faced; more of the white or, in this case, grey variety, writes ITSM Watch columnist Rob England. [more ITIL]
Capacity Management and Green IT By George Spafford -
Published August 4, 2008
Use capacity management to save money while optimizing your existing data center set up. [more ITIL]
The 3 Keys to ITIL Success By Hank Marquis -
Published July 28, 2008
ITIL implementations are projects like any other and should be treated as such, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates. [more ITIL]
OptimizeYour Data Center Migration with ITIL By Mike Tainter -
Published July 21, 2008
Data center migration is primarily a business challenge, not a technology challenge, writes ITSM Watch columnist Mike Tainter of Forsythe. [more ITIL]
Riding the CMDB Tidal Wave By Dennis Drogseth -
Published July 10, 2008
The CMDB is at the heart of a radical transformation of the business/IT relationship, writes ITSM Watch columnist Dennis Drogseth of EMA. [more ITIL]
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Data center automation solutions allow IT organizations to automate a variety of workflows that support configuration and change management processes across IT infrastructure. Automation is a major contributor in the ongoing battle to drive down costs through increased automation. In this whitepaper, Forresters provides a detailed evaluation of DCA vendors.
